Operation Management Total quality management. Total quality management (TQM) is defined as the comprehensive and structured approach to an organization’s management that seeks to improve the quality of its products and services through continued refinements in response to a continues response.
The operation policy on each might be different, depending on the demand for the spare parts. The operation policy at Viverra Motors should touch on the allocation of money for different spare parts. Notably, the cost of the spares might differ, hence the management should be keen on allocating funds to each spare part (Piasecki, D.J. 2003).